Frequently Asked Questions

A. If you have been unemployed, sick or there is another acceptable reason why you are having problems with your obligations under your contract, then your contract will be able to be changed to meet your situation. Get in touch with Money Centre immediately. Discuss the matter and see if you can come to a mutually agreeable arrangement. You can ask Money Centre to change your contract in a number of ways, for example:

You may extend the term of the contract and reduce the amount of each payment accordingly

or

You may extend the term of the contract and defer payments for a specified period

or

You may defer payments for a specified period.

However you will still have to pay out the contract to Money Centre.

A. Money Centre has in place an Internal Dispute Resolution Scheme. If this fails to solve your problem, you may be able to apply to the court. Or contact your state Department, or Office of Fair Trading/Consumer Affairs or get legal advice.

A. Yes, if you are in default under your contract.

Money Centre has a legal right to take action against a defaulting customer and adopts the following general policy, which it reserves the right to implement, in part or in whole, at it's sole discretion.

Money Centre personnel will attempt to telephone or email the customer shortly after a default, or breach of the contract, has occurred.

Money Centre reserves the right to re-direct debit the customer’s account, on the date the customer’s next pay is presumed to be deposited based on the information available to Money Centre. Such re-direct debit to be attempted for a period of up to 365 days after the default.

Money Centre will send a default notice by post and/or facsimile and/or email.

In the event that the customer has not remedied the default within 30 days from the date of the default notice, Money Centre will begin enforcement proceedings including, but not limited to, the engagement of the services of a mercantile agent to effect collection.

In addition, or in the alternative, after the issuing of the default notice and the expiration of 30 days thereafter, Money Centre reserves the right to commence legal proceedings in the appropriate court or tribunal. In such circumstances, Money Centre will seek an order for full indemnity for all costs, fees and charges incurred, plus interest associated with securing repayment of the credit advance.

It is the policy of Money Centre to list any defaulting accounts with our Credit Reporting Agency, Veda Advantage. This listing will remain in your file for a period of 5 years and may affect any future credit applications with any other form of credit providers.

A. If you have any other questions, please do not hesitate to ring or email Money Centre prior to accepting your contract.